OUR RESPONSE TO COVID-19 (NOVEL CORONAVIRUS)

INLIV Clients:

In-person physiotherapy, medical aesthetic/cosmetic medicine and Proactive Health Assessment appointments have now resumed at INLIV.

The following services will remain closed until further notice:

  • In-person Fitness & Movement Medicine training sessions, including Saturday Circuit classes
  • In-person Psychology sessions

To our Fitness clients that have sessions and master times booked, these sessions will now be offered as Virtual Training.

To our Psychology clients, we have established a secure, privacy compliant virtual platform to allow video sessions.

Please check back here regularly for important updates as it relates to the rapidly evolving situation with COVID-19 at INLIV. We will use this space to share information as it becomes available.

INLIV COVID-19 Frequently Asked Questions (FAQ)

ABOUT THE VIRUS

What is COVID-19?

Coronaviruses are a large family of viruses. Some cause illness in people and others cause illness in animals. Human coronaviruses are common and are typically associated with mild illnesses, similar to the common cold.

COVID-19 is a new disease that has not been previously identified in humans. Rarely, animal coronaviruses can infect people, and more rarely, these can then spread from person to person through close contact.

There have been 2 other specific coronaviruses that have spread from animals to humans and which have caused severe illness in humans. These are the:

  1. Severe Acute Respiratory Syndrome coronavirus (SARS CoV)
  2. Middle East Respiratory Syndrome coronavirus (MERS CoV)
Why has COVID-19 been declared a pandemic?
The World Health Organization (WHO) has declared the COVID-19 outbreak to be a pandemic. A pandemic is declared when a new disease for which people do not have immunity spreads around the world beyond expectations. Declaring a pandemic has nothing to do with changes to the characteristics of a disease, but is instead associated with concerns over its geographic spread. The WHO has stressed that using the word “pandemic” does not signal a change in its advice and is still urging countries to “detect, test, treat, isolate, trace and mobilize their people”.
How does COVID-19 spread?

Human coronaviruses like COVID-19 cause infections of the nose, throat and lungs. They are most commonly spread from an infected person through:

  • Respiratory droplets generated when you cough or sneeze
  • Close, prolonged personal contact, such as touching or shaking hands
  • Touching something with the virus on it, then touching your mouth, nose or eyes before washing your hands

Current evidence suggests person-to-person spread is efficient when there is close contact.

What do COVID-19 symptoms look like?

COVID-19 symptoms are similar to influenza and other respiratory illnesses.

  • Common symptoms: cough, fever (over 38°C), shortness of breath, runny nose or sore throat.
  • Other symptoms can include: stuffy nose, painful swallowing, headache, chills, muscle or joint aches, feeling unwell in general, new fatigue or severe exhaustion, gastrointestinal symptoms (nausea, vomiting, diarrhea or unexplained loss of appetite), loss of sense of smell or taste, conjunctivitis (pink eye).
  • Symptom of serious illness: difficulty breathing or pneumonia.

Those who are infected with COVID-19 may have little to no symptoms. You may not know you have symptoms of COVID-19 because they are similar to a cold or flu.

Get tested and isolate if you have symptoms.

  • Book a testing appointment online with the AHS assessment tool, or call Health Link 811 for assistance
  • You MUST stay home and self-isolate for at least 10 days from the onset of symptoms or until your symptoms have resolved (whichever is longer) – this is a mandatory legal requirement
  • Under no circumstance should you leave your property during self-isolation
  • DO NOT visit a hospital, physician’s office, lab or healthcare facility – call 911 if you need immediate medical attention and inform them you may have COVID-19
COVID-19 vs. Influenza (the flu)

In some ways, COVID-19 is similar to influenza (also known as the flu), but there are also key differences.

Similarities

  • Both cause respiratory disease
  • Both are spread by respiratory droplets from the nose and mouth
  • Both are not spread through the air over long distances and times, unlike the measles

Differences

  • There is no specific vaccine or treatment for COVID-19
  • COVID-19 does not appear to transmit as efficiently as influenza:
    • Only people with symptoms seem to be spreading the disease, however, symptoms may be very mild, so transmission is possible even if the person if feeling well
    • Controlling its spread is possible when people with symptoms are isolated
  • COVID-19 causes severe illness and mortality in more cases than the flu. On average:
    • COVID-19 has resulted in 1 to 2 deaths per 100 cases
    • Flu results in 1 death per 1,000 cases

    Because COVID-19 can cause serious illness, it is critical to keep it from spreading by having people with symptoms stay home and self-isolate away from others.

What can I do to protect myself and those around me from exposure to the virus?

Although they sound basic, good hygiene and practicing social distancing can help you reduce your risk by minimizing contact with others in the community.

To protect yourself and others:

  • Practice physical distancing and wear a mask in public
  • Practice good hygiene: wash hands often for at least 20 seconds, cover coughs and sneezes, and avoid touching face
  • Monitor for symptoms: cough, fever, shortness of breath, runny nose or sore throat
  • Self-isolate for the legally-required 10 days if you have any symptoms that are not related to a pre-existing illness or medical condition
  • Take the COVID-19 self-assessment to access testing
Do I need to wear a mask when I leave the house?

Albertans are encouraged to wear non-medical masks in public when it’s difficult to maintain physical distancing of two metres at all times. Effective August 1, Calgarians will be required to wear a mask or face covering in all indoor public spaces and on Calgary Transit. Shopping malls, entertainment facilities, taxis and ride sharing providers are included in this new bylaw.

At INLIV, mandatory masking procedures have been in place since April 13. As a reminder, our building is considered a public space so please ensure you are wearing a mask or face covering upon entry.

When you wear a non-medical mask, it is important to use it properly:

  • Ensure the mask fits properly and does not gape at the sides
  • It is important to wash hands immediately before putting on the mask and immediately after taking it off
  • Once masks become damp from breathing, it is important to change the mask as a damp mask may trap virus particles and put the mask wearer at greater risk
  • Consider all masks contaminated with virus once they are on – so avoid moving it or adjusting it once in place – and if you do so, immediately wash your hands
  • It is important to carefully handle and dispose of used masks – if a disposable mask, then place in a garbage bag upon removal and if a cloth mask, then place in a separate plastic bag until it can be washed

Proper hand hygiene and not touching your face remain very important in all circumstances as the virus can be transmitted through handling contaminated surfaces and then touching your nose, mouth or eyes.

What should I do if I think I have COVID-19 or have been exposed to someone with COVID-19?

If you are an INLIV Total Health Management (THM) client, contact your INLIV medical team for COVID-19 screening protocol, including a review of your symptoms, travel history and close contacts.

Get tested and isolate if you have symptoms.

  • Book a testing appointment online with the AHS assessment tool, or call Health Link 811 for assistance
  • You MUST stay home and self-isolate for at least 10 days from the onset of symptoms or until your symptoms have resolved (whichever is longer) – this is a mandatory legal requirement
  • Under no circumstance should you leave your property during self-isolation
  • DO NOT visit a hospital, physician’s office, lab or healthcare facility – call 911 if you need immediate medical attention and inform them you may have COVID-19
What are the COVID-19 testing practices in Alberta?

Any person who wants to be tested can now be tested, even if they don’t have symptoms.

The following groups will continue to receive priority for testing:

  • Any person exhibiting any symptom of COVID-19
  • All close contacts of confirmed COVID-19 cases
  • All workers and/or residents at specific outbreak sites
  • All workers and residents at long-term care and level 4 supportive living facilities
  • All patients admitted to continuing care or transferred between continuing care and hospital settings

Book a testing appointment online with the AHS assessment tool, or call Health Link 811 for assistance.

What is the risk to Canadians?

COVID-19 is a serious health threat, and the situation is evolving daily. The risk will vary between and within communities, but given the increasing number of cases in Canada, the risk to Canadians is considered high.

This does not mean that all Canadians will get the disease. It means that there is already a significant impact on our health care system. If we do not flatten the epidemic curve now, the increase of COVID-19 cases could impact health care resources available to Canadians.

The risk for COVID-19 may be increased for certain settings such as:

  • cruise ships
  • crowded areas (such as public transit and shopping centres)
  • gatherings (spiritual and cultural settings, theatres, sports arenas, festivals and conferences)
How do I self-isolate?

Government of Alberta guidelines for self-isolation can be found here.

Where can I find reliable, up to date information about COVID-19?

As cases continue to climb, the circulation of false and speculative information is also on the rise.

The College of Physicians and Surgeons of Alberta (CPSA) suggests Alberta residents visit the Alberta Health Services main COVID-19 web page for the latest provincial information. The Government of Canada website is also providing timely national updates.

INLIV SPECIFIC QUESTIONS

What protocols are being implemented at INLIV in response to COVID-19?

At INLIV, the safety and well-being of our clients, staff and extended community is our number one priority. We are following all Alberta Health Services and World Health Organization recommendations and protocols, and have implemented additional cautionary measures to ensure our facility remains a safe space. We are continuing to monitor this rapidly evolving situation and are meeting regularly to continue to respond accordingly.

How will INLIV service offerings be affected by COVID-19?

In light of the state of emergencies declared by The City of Calgary and Province of Alberta, and the restrictions placed on close-contact businesses, we have made the difficult decision to close a number of in-person services. The following services are currently included in these closures and will continue until further notice.

  • In-person Fitness & Movement Medicine training sessions, including Saturday Circuit classes
  • In-person Psychology sessions

To our Fitness clients that have sessions and master times booked, these sessions will be offered as virtual personal training.

To our Psychology clients, we have established a secure, privacy compliant virtual platform to allow video sessions.

What is the current policy on cancellations or rescheduling appointments during this time?

We are asking clients to call and reschedule if they are experiencing fever or respiratory symptoms. We will be happy to rebook you without a cancellation fee. To reschedule an appointment, phone 403-538-8881, ext.0.

What precautions are being taking to handle the virus and protect clients and staff at INLIV facilities?

The following additional cautionary measures are currently in effect:

  • For in-person appointments, all clients are required to use hand sanitizer at the front entry.
  • Effective August 1, Calgarians are required to wear a mask or face covering in all indoor public space. Our building is considered a public space; clients must wear a mask or face covering upon entry. A disposable mask will be provided if a client is not wearing their own.
  • We’ve temporarily suspended online bookings through our patient portal to ensure proper screening before clients come into our facility.
  • The Medical Oasis – the waiting room at the end of the hallway – will be designated for all other medical (non-respiratory) and physiotherapy clients.
  • The Health Oasis – the waiting room across from the washrooms – is now exclusively reserved for clients experiencing respiratory symptoms.
  • Reusable glassware and spoons have been removed from both Oases, replaced with disposable cups and stir sticks, and all snacks have been removed.
  • Our facility is always cleaned to medical-grade standards every night. Our full-time cleaning staff have been asked to use disposable cleaning cloths and pay extra attention to higher traffic areas and contact points, including door handles, seating areas and washrooms.
  • We had our entire facility sanitized with a botanical, plant based disinfectant that kills 99.99% of all viruses and bacteria (including COVID-19).
  • INLIV staff are required to stay home if they exhibit any symptoms of illness and follow protocol as directed by the COVID-19 self-assessment for Albertans or the COVID-19 self-assessment for healthcare and shelter workers, enforcement personnel and first responders.
  • INLIV staff are now completing daily Fit for Work forms used by AHS to ensure that everyone working in our facility is healthy before they come into the clinic.
  • Any INLIV staff in direct contact with patients or colleagues must wear surgical masks at all times and in all areas of the workplace if they cannot maintain a physical distance of two metres or more from others. Our protocols include requirements for the proper changing of masks, mask-related hand hygiene and mask disposal.
  • INLIV staff who do not have direct contact with patients are working from home whenever possible and practicing proper physical distancing when they are working behind the scenes at the clinic. Masks are required for all INLIV staff who enter our facility.
What precautions are being taken to prevent exposure to the virus at INLIV fitness facilities?

Effective as of Tuesday, March 17, we have made the difficult decision to temporarily close our gym facilities until the current health advisories are lifted.

If you are currently an INLIV Fitness client and have sessions or master times booked, these sessions will be transitioned to Virtual Training until the gym is reopened. If you have any questions about booking or rescheduling fitness sessions, please feel free to contact us at fitnessreception@inliv.com.

How do I make an appointment now that the patient portal has been suspended?

Pre-appointment screening has been implemented to protect the health and safety of our clients and staff. To book an appointment with the medical team, clients are required to contact their Medical Care Coordinator. Anyone experiencing respiratory symptoms is transferred to our LPN for screening to align with AHS guidelines.

Clients deemed at risk for COVID-19 are asked to self-isolate and call Health Link at 811. COVID-19 testing is arranged outside of the clinic.

How will INLIV staff be affected by precautions being taken for COVID-19?

Our staff will be redeployed to support other areas of the business. Rest assured, all INLIV staff members will be fully compensated until operations are restored.

Is INLIV concerned about shortages of any medical supplies or medications?

While it is important that we remain good stewards of our available resources, we are not concerned about shortages at this time.

I am an INLIV client or staff member. Where can I find the latest information that pertains to me?

We have launched this new webpage to support frequent and up-to-date communications with all staff and clients. We are committed to updating this page as new information becomes available. Please check back regularly. We will continue to send email updates with significant developments to our valued clientele.