OUR RESPONSE TO COVID-19 (NOVEL CORONAVIRUS)

OUR RESPONSE TO COVID-19 (NOVEL CORONAVIRUS)

INLIV Clients:

These are unprecedented times. The City of Calgary and Province of Alberta have declared a state of emergency in response to the COVID-19 pandemic. 

In light of these announcements, we have made the difficult decision to close a number of in-person services. The closure will take effect on Tuesday, March 17, 2020 until further notice.

Services included in this closure:

  • In-person Fitness & Movement Medicine training sessions, including Saturday Circuit classes
  • In-person Psychology sessions
  • Medical Aesthetic and Cosmetic Medicine appointments
  • Proactive Health Assessment appointments (effective March 18, 2020)

Primary medical services through our Total Health Management program and physiotherapy are not impacted at this time.

To our Fitness clients that have sessions and master times booked, these sessions will be offered as Virtual Training effective March 19.

To our Psychology clients, we have established a secure, privacy compliant virtual platform to allow video sessions. Information will be provided for upcoming appointments.

To our Medical Aesthetic and Proactive Health Assessment clients, we regret to have to cancel your in-person appointments but will resume bookings once the current advisories are lifted.

The safety and well-being of our clients, staff and extended community is our number one priority. We are not aware of any cases of COVID-19 among our clients or staff, however there is now evidence of community transmission in the Calgary area. We feel it is in the best interest of our community to limit travel to and from our facility and to support social distancing. Our goal is to be a part of the solution to help flatten the epidemic curve and slow the transmission of COVID-19.

Our staff will be redeployed to support other areas of the business. Rest assured, all INLIV staff members will be fully compensated until operations are restored.

Please check back here regularly for important updates as it relates to the rapidly evolving situation with COVID-19 at INLIV. We will use this space to share information as it becomes available.

INLIV COVID-19 Frequently Asked Questions (FAQ)

ABOUT THE VIRUS

What is COVID-19?

Coronaviruses are a large family of viruses. Some cause illness in people and others cause illness in animals. Human coronaviruses are common and are typically associated with mild illnesses, similar to the common cold.

COVID-19 is a new disease that has not been previously identified in humans. Rarely, animal coronaviruses can infect people, and more rarely, these can then spread from person to person through close contact.

Why has COVID-19 been declared a pandemic?
The World Health Organization (WHO) has declared the COVID-19 outbreak to be a pandemic. A pandemic is declared when a new disease for which people do not have immunity spreads around the world beyond expectations. Declaring a pandemic has nothing to do with changes to the characteristics of a disease, but is instead associated with concerns over its geographic spread. The WHO has stressed that using the word “pandemic” does not signal a change in its advice and is still urging countries to “detect, test, treat, isolate, trace and mobilize their people”.
What do COVID-19 symptoms look like?

COVID-19 symptoms are similar to influenza and other respiratory illnesses.

  • Common symptoms can be mild: cough, fever, shortness of breath, runny nose, nasal congestion or a sore throat
  • Symptom of serious illness: difficulty breathing or pneumonia

Those who are infected with COVID-19 may have little to no symptoms. You may not know you have symptoms of COVID-19 because they are similar to a cold or flu.

Symptoms may take up to 14 days to appear after exposure to COVID-19. This is the longest known incubation period for this disease. We are currently investigating if the virus can be transmitted to others if someone is not showing symptoms. While experts believe that it is possible, it is considered less common.

You are legally required to self-isolate for 10 days if you have a COVID-19 symptom that is not related to a pre-existing illness or health condition: cough, fever, shortness of breath, runny nose or sore throat.

If you have symptoms:

What can I do to protect myself and those around me from exposure to the virus?

Although they sound basic, good hygiene and practicing social distancing can help you reduce your risk by minimizing contact with others in the community.

To protect yourself and others:

  • practice social distancing
  • stay home and away from others if sick or in isolation
  • wash hands often with soap and water for at least 20 seconds
  • cover coughs and sneezes with a tissue or your elbow
  • avoid touching your face with unwashed hands
  • avoid travel outside Canada
  • self-isolate for 14 days if you:
    • recently returned from travel outside of Canada
    • have a cough, fever, fatigue and/or difficulty breathing
    • are a close contact of someone who has tested positive for COVID-19
    • have been asked by a health care professional for another reason
What should I do if I think I have COVID-19 or have been exposed to someone with COVID-19?

If you are an INLIV Total Health Management (THM) client,  contact your INLIV medical team for COVID-19 screening protocol, including a review of your symptoms, travel history and close contacts.

If COVID-19 is suspected:

If you are seriously ill and need immediate medical attention, call 911 and identify that you may have COVID-19.

What is the risk to Canadians?

Most people – about 80% – recover without needing special treatment. However, it can cause serious illness in some, and there is a risk of death in severe cases.

While we are still learning about COVID-19, serious illness appears to develop more often in people who are older or have pre-existing conditions, such as: high blood pressure, heart disease, lung disease, cancer or diabetes.

How do I self-isolate?

Government of Alberta guidelines for self-isolation can be found here.

Where can I find reliable, up to date information about COVID-19?

As cases continue to climb, the circulation of false and speculative information is also on the rise.

The College of Physicians and Surgeons of Alberta (CPSA) suggests Alberta residents visit the Alberta Health Services main COVID-19 web page for the latest provincial information. The Government of Canada website is also providing timely national updates.

INLIV SPECIFIC QUESTIONS

What protocols are being implemented at INLIV in response to COVID-19?

At INLIV, the safety and well-being of our clients, staff and extended community is our number one priority. We are following all Alberta Health Services and World Health Organization recommendations and protocols, and have implemented additional cautionary measures to ensure our facility remains a safe space. We are continuing to monitor this rapidly evolving situation and are meeting regularly to continue to respond accordingly.

How will INLIV service offerings be affected by COVID-19?

In light of the state of emergencies declared by The City of Calgary and Province of Alberta, we have made the difficult decision to close a number of in-person services. We feel it is in the best interest of our community to limit travel to and from our facility and to support social distancing. Our goal is to be a part of the solution to help flatten the epidemic curve and slow the transmission of COVID-19. The closures took effect on Tuesday, March 17, 2020 and will continue until further notice.

The following services are included in this closure:

  • In-person Fitness & Movement Medicine training sessions, including Saturday Circuit classes
  • In-person Psychology sessions
  • Medical Aesthetic and Cosmetic Medicine appointments
  • Proactive Health Assessment appointments (effective March 18, 2020)

Primary medical services through our Total Health Management program and physiotherapy are not impacted at this time.

To our Fitness clients that have sessions and master times booked, these sessions will be offered as virtual personal training and program development effective March 19. 

To our Psychology clients, we have established a secure, privacy compliant virtual platform to allow video sessions. Information will be provided to individuals via email for upcoming appointments.

To our Medical Aesthetic and Proactive Health Assessment clients, we regret to have to temporarily cancel your in-person appointments but will resume bookings once the current health advisories are lifted.

If you have any questions about booking or rescheduling appointments for any INLIV services, please feel free to contact us at 403-538-8881, ext.0.

What is the current policy on cancellations or rescheduling appointments during this time?

With regards to appointments for available service offerings not currently affected by COVID-related closures, we are asking clients to call and reschedule if they are experiencing fever or respiratory symptoms. We will be happy to rebook you without a cancellation fee. To reschedule an appointment, phone 403-538-8881, ext.0.

What precautions are being taking to handle the virus and protect clients and staff at INLIV facilities?

The following additional cautionary measures are currently in effect:

  • Medical clients experiencing respiratory symptoms are being screened for COVID-19 before entering our facility; testing is arranged outside of our clinic.
  • We’ve temporarily suspended online bookings through our patient portal to ensure proper screening before clients come into our facility. As always, telephone appointments for available services are available with our nurse practitioner and physicians.
  • The Health Oasis – the waiting room across from the washrooms – is now exclusively reserved for clients experiencing respiratory symptoms. Upon arrival, clients with respiratory symptoms will be asked to put on a medical mask and wait in this area.
  • The Medical Oasis – the waiting room at the end of the hallway – will be designated for all other medical (non-respiratory) and physiotherapy clients.
  • Reusable glassware and spoons have been removed from both Oases, replaced with disposable cups and stir sticks, and all snacks have been removed.
  • Our facility is always cleaned to medical-grade standards every night. Our full-time cleaning staff have been asked to use disposable cleaning cloths and pay extra attention to higher traffic areas and contact points, including door handles, seating areas and washrooms.
  • We had our entire facility sanitized with a botanical, plant based disinfectant that kills 99.99% of all viruses and bacteria (including COVID-19).
What precautions are being taken to prevent exposure to the virus at INLIV fitness facilities?

Effective as of Tuesday, March 17, we have made the difficult decision to temporarily close our gym facilities until the current health advisories are lifted.

If you are currently an INLIV Fitness client and have sessions or master times booked, these sessions will be transitioned to Virtual Training until the gym is reopened. If you have any questions about booking or rescheduling fitness sessions, please feel free to contact us at fitnessreception@inliv.com.

How do I make an appointment now that the patient portal has been suspended?

Pre-appointment screening has been implemented to protect the health and safety of our clients and staff. To book an appointment with the medical team, clients are required to contact their Medical Care Coordinator. Anyone experiencing respiratory symptoms is transferred to our LPN for screening to align with AHS guidelines.

Clients deemed at risk for COVID-19 are asked to self-isolate and call Health Link at 811. COVID-19 testing is arranged outside of the clinic.

Clients not at risk but experiencing respiratory symptoms will be asked to put on a medical mask upon entering INLIV.

How will INLIV staff be affected by precautions being taken for COVID-19?

Our staff will be redeployed to support other areas of the business. Rest assured, all INLIV staff members will be fully compensated until operations are restored.

Is INLIV concerned about shortages of any medical supplies or medications?

While it is important that we remain good stewards of our available resources, we are not concerned about shortages at this time.

I am an INLIV client or staff member. Where can I find the latest information that pertains to me?

We have launched this new webpage to support frequent and up-to-date communications with all staff and clients. We are committed to updating this page as new information becomes available. Please check back regularly. We will continue to send email updates with significant developments to our valued clientele.